英语客服（工作地点上海浦东）

Job Scope and Responsibilities

工作范围及职责

•       This position is responsible to provide dedicated account support services to a key client. The individual ensures smooth and fully compliant freight bill audit and payment operations.

•该职位负责为重要客户提供专属的账户服务支持。申请人需熟练掌握并熟悉货运票据的审计和支付流程。

Key Responsibilities

主要职责

•       Audit Operations:

•审计操作:

a.      Manage exceptions and invoice resolution, working with multiple parties

a．与多方合作，处理突发事件和发票事宜

b.      Support new carrier onboarding

b.协助新的承运人船上交货

•       Data Analysis:

•数据分析:

a. Gather data for metric reporting from all tools available within system

从系统内所有可用的工具收集指标报告所需的数据

b. Analyze data to provide actionable insights

分析数据，提供可行的见解

c. Provide both summarized and detailed information on results of the data analysis

提供有关数据分析结果的概要和详细资料

 d. based on analysis, provide recommendations on process/system improvements

基于分析，提供流程/系统改进的建议

e. Develop a thorough understanding of the role of all departments to the process

全面了解所有部门在业务流程中的作用

f. Define reporting requirements for client programming/IT with regards to metrics

定义客户编程/IT有关指标的报告要求

g. Test system and reporting

系统测试和报表

•      Client Communication

客户沟通

a.       Communicate with business locations, external supplier and department

与当地的客户，外部供应商和部门沟通

b.       Initiate contact through visits to their locations or through telephone calls, emails and web-meetings as defined by departmental standards

通过实地拜访或以电话、邮件和网络会议的形式联系他们

•       This position is essential to be dynamic to perform additional responsibilities as assigned by reporting manager

该职位需要积极主动地执行上级分配的额外职责

Education & Experience 

学历和工作经验

       Bachelor degree. Major in business, logistics sourcing, supply chain management or others

本科以上，商务、物流采购、供应链管理等相关专业

       Experience unlimited. it will be priority with background in logistics industry.

工作经验不限。有物流行业背景者优先。

       Proficiency in Microsoft Office tools (Excel, PowerPoint, Publisher, Word).

熟练使用Microsoft Office办公软件(Excel, PowerPoint, Publisher, Word)。

       Excellent command of English (spoken and written).

优秀的英语听说读写能力。

       Resourceful and capable of working with large datasets to drive key actionable insights

能够运用大型数据库并从中获得切实可行的见解

       Result-oriented with excellent interpersonal, analytical, problem-solving, critical-thinking & communication skills.

做事以结果为导向，同时具有良好的人际关系、分析、解决问题、批判性思维和沟通能力

       Able to work independently, accept challenges and meet commitment and deadlines

能够独立工作，勇于接受挑战，并能如期完成工作      

Business integrity, maturity, acumen, professionalism, energy, and teamwork spirit.

诚实守信、成熟、敏锐、专业、活力、团队精神。